Returns and Exchanges
Last Updated: July 2026
At Spokojna Rzeźba, we take great pride in the quality of our handcrafted decorative glass, abstract sculptures, and designer figures. Every product is carefully inspected before shipment to ensure it meets our quality standards.
If, however, your purchase does not meet your expectations, this Refund & Returns Policy explains your rights regarding returns, exchanges, refunds, and damaged items.
Nothing in this Policy limits your statutory rights under the consumer protection laws of the European Union or the Republic of Poland.
1. Right to Withdraw from the Purchase
Consumers have the right to withdraw from a distance sales contract within 14 calendar days of receiving their order, without providing any reason.
To exercise this right, you must notify us before the withdrawal period expires.
Email
spokojnarzezba@outlook.com
2. Return Conditions
Returned products should:
• be returned within the applicable return period;
• be in their original condition;
• show no signs of use beyond what is necessary to inspect the nature, characteristics, and functionality of the product;
• be returned in the original packaging whenever reasonably possible.
If a returned product has been used beyond what is reasonably necessary for inspection, the refund may be reduced in accordance with applicable consumer protection laws.
3. Return Shipping Costs
For approved returns, Spokojna Rzeźba covers the cost of return shipping.
Before sending any product back, please contact our Customer Support team so we can provide detailed return instructions.
Returns sent without prior communication may require additional processing time.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is:
• damaged during transport;
• defective;
• different from the item you ordered, please contact us as soon as possible.
To help us process your request quickly, please include:
• your order number;
• photographs of the product;
• photographs of the packaging (where applicable);
• a brief description of the issue.
Once your claim has been approved, you may choose between:
• receiving a replacement product; or
• receiving a full refund.
Spokojna Rzeźba will cover all reasonable costs related to approved claims.
5. Inspection of Returned Products
After receiving your returned item, our team will inspect it to confirm that it meets the conditions outlined in this Policy.
If the returned product does not satisfy the return requirements, we may reduce the refund amount or refuse the return where permitted by applicable law.
6. Refund Processing
Once your return has been approved, your refund will be processed within 14 business days.
Refunds are issued using the same payment method used for the original purchase unless another method is mutually agreed upon.
Depending on your payment provider or bank, additional processing time may apply before the funds appear in your account.
7. Product Exchanges
Where applicable, customers may choose to receive a replacement product instead of a refund.
If the original product is no longer available, we will contact you to discuss suitable alternatives.
8. Returns That May Not Qualify
A full refund may not be available if the returned product:
• has been used beyond normal inspection;
• has been damaged after delivery;
• has lost value due to handling beyond what is necessary to determine its nature, characteristics, and functionality.
These provisions do not affect any mandatory consumer rights provided under applicable law.
9. Return Procedure
Our standard return process consists of the following steps:
• contacting Customer Support;
• receiving return instructions;
• returning the product;
• inspection of the returned item;
• receiving either a refund or a replacement product.
We aim to complete every return as efficiently and smoothly as possible.
10. Consumer Rights
Nothing in this Refund & Returns Policy limits or excludes any rights granted to consumers under applicable laws of the European Union or the Republic of Poland.
Where mandatory legal provisions differ from this Policy, those legal provisions shall prevail.
11. Contact Us
If you have any questions regarding returns, exchanges, refunds, or complaints, please contact us.
Spokojna Rzeźba Sp. z o.o.
Email
spokojnarzezba@outlook.com
Telephone
+48 794 276 075
Our Customer Support team will be pleased to assist you with your request.