Shipping Policy
Last Updated: July 2026
At Spokojna Rzeźba, every handcrafted piece is carefully prepared for its journey.
From delicate decorative glass to abstract sculptures and designer figures, each product is inspected, securely packaged, and shipped with great care to ensure it arrives in excellent condition.
1. Shipping Destinations
We currently deliver to:
• all member states of the European Union;
• Ukraine.
At this time, we do not offer shipping outside these destinations.
2. Order Processing Time
Orders are processed within 1–3 business days after successful payment confirmation.
Orders are prepared from Monday to Friday, excluding public holidays.
Processing time is separate from the shipping time.
3. Estimated Delivery Time
After dispatch, estimated delivery times are:
• Poland: 1–3 business days;
• European Union countries and Ukraine: 1–3 business days.
Delivery times are estimates and may occasionally vary due to circumstances beyond our control, including carrier delays, severe weather, customs procedures (where applicable), public holidays, or other unforeseen events.
4. Shipping Costs
Standard shipping fees are:
• Poland: 49 PLN;
• European Union countries and Ukraine: 59 PLN.
The exact shipping cost is displayed during checkout before payment is completed.
5. Free Shipping
We offer free standard shipping on orders with a total value of 5,000 PLN or more.
The discount is applied automatically during checkout.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
This allows you to monitor your shipment throughout the delivery process.
7. Shipping Address
Orders are delivered to the shipping address provided during checkout.
Customers are responsible for ensuring that all shipping information is complete and accurate before submitting an order.
Spokojna Rzeźba is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
8. Damaged Shipments
If your package arrives visibly damaged, we recommend that you:
• inspect the package upon delivery whenever possible;
• take photographs of both the packaging and the product;
• contact our Customer Support team as soon as possible.
If the damage is confirmed, you may choose between:
• a replacement product; or
• a full refund.
Spokojna Rzeźba will cover all reasonable costs associated with approved claims for damaged products.
9. Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our reasonable control, including:
• courier service disruptions;
• adverse weather conditions;
• transportation issues;
• public holidays;
• force majeure events.
Such delays do not entitle customers to compensation unless required by applicable law.
10. VAT
All prices displayed on our website include applicable VAT.
Customers purchasing within our supported delivery regions will not be charged additional VAT during checkout beyond the amount already displayed.
11. Undeliverable Shipments
If an order cannot be delivered because of:
• an incorrect delivery address;
• repeated unsuccessful delivery attempts;
• refusal to accept the shipment without valid reason;
• failure to collect the parcel from the designated collection point,
Spokojna Rzeźba reserves the right to charge an additional shipping fee if the customer requests the order to be shipped again.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Email
spokojnarzezba@outlook.com
Telephone
+48 794 276 075
Our Customer Support team will be happy to assist you.